The Making of Policybazaar.com

Like most developing countries, India does not have great social security. Most people are unaware that insurance can support in living through sudden losses easily. Policybazaar.com marched ahead with a purpose to educate the Indian public about the importance of insurance along with creating awareness about the wide range of insurances available canopying all possible scenarios in mind. Today, in just a decade the strong insurance provider has become a marketplace leader!

Challenges Faced By Policybazaar.com

Policybazaar.com is primarily an insurance aggregation portal where, customers can compare and buy insurance policies directly. With the Indian digital space, especially the digital payment space, still in its early years processing online payments for insurance policies bought on the portal was a challenge that the company faced. This is when the insurance giant decided to tie-up with a payment gateway for processing its digital financial transactions. Although payment gateways are highly regulated, most of them shy away from extending themselves to support business partners.

The company’s  another major concern centered around the complex models needed to enable vendor payouts. In the insurance sector each payout is critical. While the solutions were available, incorporating them into the organisational structure usually resulted in problems with the vendor. The company holds its vendor partners in high regard. All they needed was a payment gateway whose ideologies aligned with their need to put the Marketplace Model and Net Settlement Models into effect.

Journey with PayU

PayU provided support to Policybazaar.com by implementing a seamless payment gateway through the development of a mechanism which did not affect any of the three – vendors, the payment gateway and the organisation.

“PayU has provided extensive support in making a customised end-to-end solution for us with super-fast routing which has led to better success rates for transactions.” – Harsh Vardhan Masta

Harsh Vardhan Masta, AVP – Product Development, Policy Bazaar

Today, most of the organisations transactions are routed via the company’s payment page itself.

Future

Planning a different future for the whole country’s security is a huge and urgent responsibility of the insurance leaders! Apart from insurance, the Policybazaar group seeks to address all aspects of people’s well-being; it has recently launched a new venture – a technology platform in the healthcare space called Docprime.com. It is an aggregator of medical services and consultants. The group of companies continues to trust PayUmoney at every step to provide secure payment solutions for all its business needs.

At present, more than 4.5 lac Indian businesses prefer PayUmoney as their payment solution provider. What are you still thinking about? With all your marketing efforts for your business in place, it’s a good idea to have an all-in-one payment solution in place as well. Now to enjoy the best payment gateway experience and grow your business effortlessly!

The post Policybazaar’s Journey With PayUmoney Payment Gateway appeared first on PayU Blog.

Our merchants strongly support us for the successful innovations we bring in. Hear it what they talk, feel and think about us in PayUmoney reviews.

“The payment settlement time is very good. Being a startup liquidity is very important, which PayUmoney has helped to achieve” – Amit Saini, Founder, Let’s Ryde

“With PayUmoney Payment Links, payment collection became very easy. We just send the Payment links to our customers and they can make payment online whenever and from wherever they want” – Tanvir Singh, Netmax

“A successful business is built by people and not by money. We are glad to have found the right people to manage our online finances.” – Abhishek Chandrashekhar, Royal Brothers

“PayUmoney delivers on its promise of being a robust and quick to activate payment gateway. It outperforms to firmly support its merchants” – Arvind Batra, Events High

“PayUMoney is that trusted partner which has been a key factor in making every one at Pikkol move towards a #happymoving experience.” – Pikkol

PayUmoney Review: Our Services Loved By Businesses

We are happy to be a part of your business and a main reason for your growth! If you are a new business and still thinking which payment gateway to integrate with, then why wait?

Apart from online payment solutions we deeply feel the urge to support businesses with nailing their marketing at the right place through PayUmoney blog.

The post PayUmoney Review: Hear ‘About Us’ Directly From Our Merchants! appeared first on PayU Blog.

The payment settlement time is very good. Being a startup liquidity is very important, which PayUmoney has helped to achieve – Amit Saini, Founder, Let’s Ryde

Let’s Ryde: The Making

Dreamt of riding the power pact Royal Enfields, Harley Davidson, Duccati and many more luxury motorcyles? Let’s Ryde is your go-to place. The Delhi based company is an online motorcycle rental company founded by Amit Saini It is considered as the biggest motorcycle rental company in Northern belt of India. Let’s Ryde’s motto is to enable people enjoy your ride, wherever you go and have a lifelong love affair with the motorcycle your dreams.

Amit Saini, Founder, Let’s Ryde

Challenges Let’s Ryde Faced

The biggest challenge Let’s Ryde faced was processing payments. As the startup succeeded from renting just 2 motorcycles to now a 42, they quaked the need of a payment gateway to collect payments. Amit says that, payment gateway is very critical for them in their business. Hence, PayUmoney proved to the best choice for them to serve the best to their customers.

The best thing about PayUmoney is the relationship managers. He is the guy we call and reach out to. He knows our business, requirements, etc. in and out and he is at a position to solve all our problems. – Amit Saini

Let’s Ryde: Future

Going forward the founder aspires to go pan India and have outlets at every 250-300 km across the country. their main mission is to help people take some time out of their stressful lives and remind them of the importance of protecting our culture and land. Customer satisfaction is a key component of their business.

Recommended Reads

How A Payment Gateway For NGO Helped Vanaja Organics To Grow

Patel Tours & Travels Journey With PayUmoney Payment Gateway

EventsHigh’s Journey With India’s Leading Payment Gateway

The post Let’s Ryde’s Journey With PayUmoney Payment Gateway appeared first on PayU Blog.

From Saurabh’s trunk of expertise….

“Customer is like a girlfriend or boyfriend. If they don’t feel the vibe, they will just go away and you won’t realize why!” – Saurabh Garg, Co-Founder & CBO, NoBroker.in

There’s a lot of noise about customer retention strategies these days! It is considered an important marketing pillar. For a very good reason – Bain & Co study shows that a 5% increase in customer retention can increase a company’s profitability by 75%.

While it is easier to accomplish in frequently used businesses such as groceries, e-commerce, and so on, but when you talk about businesses such as home buying and rentals, the customer does not return as fast. In fact, the customer having once used the service will return approximately in a year’s time. In businesses like these, the customer retention strategies have to be even more impactful. It is like you get one chance per year to impress your customer!

The Product

Firstly, strategy for any business is to build a great product that solves a real customer problem. The customer is always the king and must be served with best possible amenities. How can one do that? One can only do that by understanding the customer and not merely by building a ‘new’ product. The product should be ‘good’ and may or may not be ‘new’. The product should address the customer’s pain point. This one quality distinguishes successful businesses from aspirants.

Secondly, any customer is bound to remember a good service. If he is happy, he will gladly spread the word of mouth. Businesses who see happy customers as hyperlocal brand ambassadors usually survive the perils of time, fund crunch, trend change, etc.

Lifecycle

Once you understand the customer and his behavior well, you can tune your retention strategies around that. You have to remember that in today’s world the customer is bombarded with advertising and forgets a brand as early as 3 days. Therefore, it is important that you keep the customer engaged along the whole lifecycle till he comes back. There is no point in doing an untargeted advertising here as it will be much less impactful.

Let’s take the example of NoBroker

The customer typically comes back after 15-18 months once he has found a house. So, we divide the life cycle into 3 stages:

1. 0-12 months: Here we push engaging and useful content for the customer. Something he can use once he has found a house. Like locality highlights, décor and interiors tips, vastu etc. This content is pushed regularly to the customer and since these are things he finds useful we get a pretty high engagement here.
2. 12-14 months: This is the pre-transaction stage and we prepare the customers for the transaction. So, we will send them things like Guide to moving out, Guide to renting a house, testimonials etc. The person is about to enter into the zone and finds this content very informative.
3. 14 – 30 months: This is the transaction zone and we target the customer with high frequency content like “50000+ non-broker houses waiting for you”, “Saved 600cr in brokerage in last 1 year”. The customer who is looking for a house gets this at the right time and decides to try the service because of this.

Impact

Our repeat users have jumped 7 fold in last 1 year and is growing even faster. This is like a snowball effect which keeps on adding continuously.

Some Things To Remember

Integrated communication (IMC) approach- SMS, Facebook, Video, Push, Email, Google

It is very important to have an integrated communication approach in lifecycle management. A customer needs to be exposed to communication at least 3+ times before he decides to take any action.

Think one step ahead

For instance, in our business, once we know that a customer has rented/bought a place, we do not sit and relax. We foresee what the customer might need next- rental/home agreement, packers and movers, etc. Anticipating customer needs and communicating the services at the right time, goes a long way in gaining customer loyalty.

Customers today want convenience and value.

If they see a brand that is with them at each step of their house rental or shifting journey, they are bound to come back and recommend you for a hassle-free experience!

Reward them for social shares

Frequently, encourage your customers to share their experience on their social media handle. Reward them for those shares. The end goal is to form a community of hyperlocal and hyper-loyal brand ambassadors.

Endnote

Retaining your customers could be the most profitable activity a company can do. But important is to remain a start-up and keep experimenting. The idea is to not fall prey to regular customer retention strategies. Understand your customer and what he would want. There is no “one size fits all” strategy that will ever come to rescue.

The above knowledge, tips, and personal experiences belong solely to Saurabh Garg of NoBroker. You can reach out to him for any advice related to this topic on LinkedIn (please check the author section below for information). If you would like to write a blog for PayUmoney as a guest please do get in touch with us: marketing@payu.in

With all your marketing efforts for your business in place, it’s a good idea to have an all-in-one payment solution in place as well. Now to enjoy the best payment gateway experience and grow your business effortlessly!

Recommended Reads

[Streaming LIVE] PayU Event: Customer Retention 2018

The post StartingUp With Customer Retention Strategies appeared first on PayU Blog.

The Making

Netmax Computers, an initiative by Tanvir Singh is an internet service provider company in Delhi. Way into the past, Tanvir started his career in a corporate after achieving a diploma in Computer Hardware and Networking. Along with his full-time job role, he also indulged in part-time computer repairing work back then. Around 2003, he decided to go solo and start his own company where he would work door-to-door repairing computer systems.

The Challenges

With a new business, no workforce and office, things by nature were a challenge to sail through. With immense vigor and perseverance, Tanvir brought his startup on the surface and in full visibility. He set up his office, recruiting efficient resources and providing internet services to households and offices. They hosted their services mainly in the Karol Bagh arena in full swing.

Apart from the initial challenge of getting started, Netmax faced another challenge of collecting payments for the services they provided duly. More often than not, customers would staple all sorts of excuses when it came to making payments on time. Also, payment collection required manual efforts of going to every subscriber doorstep for payments. All these issues caused a delay in receiving payments and hence the company cash flow was disrupted to an extent. Tanvir found a solution for that too!

Why Netmax Feels Secured With PayUmoney Payment Links

With a couple of recommendation and hardcore search, Netmax found its payment partner in PayUmoney payment links.

“With PayUmoney Payment Links, payment collection became very easy. We just send the Payment links to our customers and they can make payment online whenever and from wherever they want” – Tanvir Singh

Payment links helped the internet service provider to receive customer payments online via payment links at any given time without paying any home visits. The tools also helped Tanvir and Netmax to focus on other important aspects of the business which needed attention. Know more about PayUmoney’s payment links now!

The Future

With the payment challenge being resolved because of PayUmoney’s payment links, the company is more focused towards its dream of providing free Wi-Fi to public places and offices in and around Karol Bagh area. The work is already “work-in-progress” mode and the targets lie fulfilling their collective dream of making Karol Bagh a Free Wi-Fi Zone by end of the year 2018.

More than 4.5 lac Indian businesses prefer PayUmoney as their payment solution provider. Why wait? With all your marketing efforts for your business in place, it’s a good idea to have an all-in-one payment solution in place as well. Now to enjoy the best payment gateway experience and grow your business effortlessly!

The post Netmax’s Journey With PayUmoney Payment Gateway appeared first on PayU Blog.

The Making of Vanaja Organics

With rise in social awareness and willingness to help the needy and underprivileged, a large number of NGOs have come to life in the current world scenario. Vanaja Organics is one such venture of Prodigee Foundation, an NGO founded by Vandana Chhabra, S. Natraj and M. Kishan. The NGO aims at creating opportunities of dignified living for underprivileged women of the society by imparting vocational training. The key focus of the NGO is primarily on:

• Helping the ones in need by providing employment
• Supporting the society by providing fine quality organic food products at reasonable prices

The NGO is run by a bunch of ‘heartrepreuners’ who work towards the wellness of the farmers, consumers and the planet. Vandana (fashion designer) quit her job and paved their path to make a noticeable transform in the society. Hence, the NGO came up with a dream called Vanaja Organics.

Vandana Chhabra of Vanaja Organics

Challenges Vanaja Organics Faced

The founders were not 100% satisfied with their efforts vis-à-vis results achieved by their Vocational training programs. The dissatisfaction was caused because the teachers were not able to earn steady money from those skills. Soon, during a market study, they found out a shocking reality: most of the product consumed as food contain chemicals and are dangerous to health. Today, urban crowd loves to be healthy, fit and eat right quality foods!

This study struck a chord. Vandana and her team decided to divert their focus on this segment by producing organic food products. They employed the urban poor women in Vanaja Organic Processing Facility. The techniques used are age-old traditional one (hand chakki, etc) which are labor intensive rather than machine intensive, thus leading to employment generation.

“WE FEEL LUCKY TO BE A PART OF THE PAYU FAMILY AND ARE VERY HAPPY WITH THE SERVICES PROVIDED BY THEM” – Vandana

How PayU Helped Vanaja Organics Collect Payments Easily

“High price” is associated with “organic”. It is natural that if huge manpower is needed to cultivate good quality food, price is bound to be on a bit higher scale. Vanaja Organics, already had so much on their plate to handle manually, they didn’t want the same efforts to be put in payment collection as well. Thus, after building up a beautiful website they decided to integrate with a super easy and convenient to use payment gateway. PayU being India’s best payment gateway is the ultimate choice of all businesses in the country, Vanaja Organics being one of them!

Find out all exclusive PayU dashboard features designed to help small or medium businesses grow effortlessly.

The Future of Vanaja Organics 

Vanaja organics had their first sale in February 2018 and aspire to reach to great heights by helping more people and giving back more to the society. The NGO is highly driven to spread their business across India and have different units for each city. This means creating more employment and providing authenticated food products to the people according to the needs of that particular area.

We, the leading payment gateway for NGO wish Vanaja Organics good luck for the bright future they look forward too.

With all your marketing efforts for your business in place, it’s a good idea to have an all – in- one payment solution in place as well. Now to enjoy the best payment gateway experience and grow your business effortlessly!

Recommended Reads

Patel Tours And Travels Journey With PayU Payment Gateway

Events High’s Journey With India’s Leading Payment Gateway

The post How A Payment Gateway For NGO Helped Vanaja Organics To Grow! appeared first on PayU Blog.

Online customer feedback is the ultimate marketing tool, which can either make or break your business! In this blog, we will focus on the importance of customer feedback and how it helps shoot up your sales almost instantly.

Importance Of Customer Feedback

Best Ways To Collect Customer Feedback

A satisfied consumer is the best person to share your success stories!

Experts say that to be exclusive, be inclusive. So, when customers or buyers are asked to pour in their feedback or reviews for your service or products they feel highly valued and inclusive. This sense of inclusion engraves deep trust and loyalty in the customers in the long run. There are multiple ways to include customers in your business growth at several stages.

Pro-tip: The best mix is that of traditional and modern ways!

A) Traditional Ways  

1. Phone calls 

Remember the days when your landline would ring and a lady from a telecom service provider or leading brands like AquaGuard would ask a few questions about their services and products? It still happens and it still works! Making phone calls to customers is a good business practice as it brings you up and personal with them. Listening to your customers keenly makes you aware of their tone, gives a fair idea about their happiness or resentment with the product and also lets you build a rapport with them.

However, there are a few guidelines to keep in mind while making use of this tradition:

• Best timings: 08:00 am – 09:00 am and 04:00 pm – 05:00 pm
• Best days: Wednesdays and Thursdays

Image Source: CallHippo

• Best duration: 5 mins minimum and 12 mins maximum

It is absolutely alright that your customers do not answer your call, slam the phone down or show less interest in your call. You need to be persistent and patient with them. The latest research suggests that making 6 calls to your customers over a span of 90 days is healthy. 

Image Source: CallHippo

2. Emailers

The most commonly used method of getting online customer feedbacks are “Detailed surveys”. 86% of professionals prefer emails for business communications and 89% marketers use emails as a primary channel for lead generation. A perfect emailer is the one which has:

• Best and catchy subject lines: Eg: Take our survey & win prizes, We want to hear your thoughts?, Have something to say? Say it here, etc.
• To-the-point body content: For surveys, avoid spending space on introducing your company or being too wordy about the topic. Get to the point swiftly.
• Highly interactive and engaging surveys: Ask a maximum of 10 best questions which are both open-ended (eg: rate on the scale of 1-5) and closed-ended (eg: what more do you expect from our service?).

3. Couriers/Post

You might wonder that in 2018 why anyone would use couriers or posts or mails for customer feedback leaving online surveys aside?! Prestigious and legacy brands make use of couriers to maintain their tradition, exclusivity, and personalization. Just like phone calls, sending survey couriers to customers make them feel more inclusive and highly valued. One drawback of this particular way is, it involves cost and time investment from both ends: your end and your customers end.

b) Modern Ways  

1. Website Survey Form & Feedback Form

Typically a website survey form is a detailed and very detailed piece of design specially crafted to peep inside the minds of customers. In a website survey form, you can include the overall experience instead of just interrogating about a particular product feature before or after launching it. Usually,  websites redirect customers to another landing page comprising of a survey form.

Image Source: SurveyLegend

Quick Takeaways:

• Ask 5-10 questions only in website survey form to avoid customers fleeing away or increase in bounce rates
• Optimize your website with less load time. Make sure it is mobile savvy as well
• Test your forms before you make them live

Customer feedback via feedback forms is well structured and precise than website survey forms. The questions are mainly close-ended, which makes it quick to answer. They could be in the form of pop-up, a static feedback form at the bottom of the website in the sidebar or in individual product or service pages. CleverTap, Survey Monkey, Mailchimp are useful tools to create and run web-survey forms.

Image Source: Surveys by Feedback Cat & Google Adwords

Quick Takeaways:

• Make it a point to respond to feedback as soon as possible. This helps to build business value & credibility
• Introduce a customer care agent or a chatbot to collect feedback to churn the feedback process faster

2. Social Media Reviews

With all said and done about social media’s reachability, accessibility, easy to use nature, we cannot leave it untouched when it comes to customer feedback! Getting customer feedback on social media is fairly simple as the users are pro-active and more welcoming than rest of the channels.

Image Source: Facebook

At first, you need to figure which social media channel works best for your product or service. You can use Google Analytics to retrieve such specific information. Learn how to use Google Analytics to find out the site that drives the most traffic. Here are some wise words from Doron Vermaat on the same: 

[bctt tweet=”Consider asking your fans or followers on Facebook and Twitter to review your business once every while. You will have to open yourself up to criticism from people but it could be an effective way to build up a volume of reviews.” – Doron Vermaat username=””]

Quick Takeaways:

• Turn on your ‘review’ tab. Only then your customers will be able to give their feedback
• Respond quickly to customer feedback. This will keep you in their good list! 
• Make use of Twitter and Facebook polls to engage your customers better and receive the best results

3. Suggestion Boards

If you have noticed, every established business has “Suggestion Board”. It is a community where customers come to share their grievances and give their feedback. a suggestion board is an open platform where anyone can address these feedbacks or grievances with their expertise.

Image Source: Atlassian 

Quick Takeaways:

• Stick to keeping the board easy to navigate and use.
• Include features that make it easy to sort the most popular ideas
• Wait till you get a good number of customer feedback to analyze the result

5. Live Chat For Customer Feedback 

Installing a live chat feature on your website helps your customers to reach out any time for issues or feedbacks.  

 44% of online shoppers felt that is the best feature in an e-commerce website.

Image Source: Olark

It is a convenient and affordable way to fix customer issues from providing refund status to product availability. Live Chat helps you understand the most asked questions or repeated issues. This gives you enough time clarity on what needs to be fixed or addressed on priority. Live chat provides instant gratification to your customers.

Quick Takeaways:

•  Check whether the Live chat feature is evidently visible on your website or other pages
• Be quickly responsive
• you can use chatbots too instead of hiring a chatter!

Must-Have Customer Feedback Tools 

The importance of customer feedback tool lies in the fact that customer-centric companies are 60% more profitable than those that are not. Here is a list of some of the free and paid customer feedback tools which can help you and your customer simplify the whole feedback process:   

• Free Online Customer Feedback Tools: Typeform, SurveyMonkey, Google Forms, Surveys by Feedback Cat, UserReport(you can directly create survey forms using these tools)
• Paid Customer Feedback Tools: Clarabridge, TrustPilot, UserSnap, Olark, Atlassian, Sysomos (you need to integrate these tools with your website after purchase)

With markets getting highly competitive day-by-day and customers being spoilt with choices, it is advised to stay abreast of what they want, like and are looking forward to. This is where the importance of customer feedback lies. Customer feedback is no more a choice or luxury it is close to a mandate for any business(online or offline). By keeping all the above-mentioned factors in sync with your business, using the best tools for customer feedback and being interactive with your customers is a sure shot best recipe to increase your business growth and sales rapidly!

With all your marketing efforts for your business in place, it’s a good idea to have an all-in-one payment solution in place as well. Now to enjoy the best payment gateway experience and grow your business effortlessly!   

The post Importance Of Customer Feedback To Increase Your Sales! appeared first on PayU Blog.

“I am highly satisfied with PayUmoney!”  – Meghjibhai, Patel Tours & Travels

Like all businesses they too faced a lot of ups and downs. Their strong belief and eagerness to consistently introduce new and innovative ways to travel the country kept them going. Here’s a closer look at the inspiring business journey of Patel Tours and Travels.  

The Making Of Patel Tours & Travels   

He was extremely passionate about traveling, exploring new places, people and cultures in his hay days. To not let his passion just pass wither away, Meghjibhai Khetani, started his career initially as a driver. In 1986 he started his own travel business with a view to bring in joy and innovation to the whole travel experience. It all began with one or two buses traveling various destinations in Gujarat and then the country.

Challenges Patel Tours & Travels Faced 

Like all businesses waiting on the runway to fly high usually face ups and downs, Meghjibhai’s business too went through its own course. From heavy maintenance cost loss to gathering trust worthy staff and overcoming language barriers across India, Patel tours and travels had a breakthrough journey so far. But Meghjibhai was keen on providing the best travel experience to all his customers. Hence, he invested a high amount in Sweden’s popular brand Volvo and introduced it in India. After the success of Volvo, he introduced yet another luxury bus brand Scania. In 2006 Patel tours and travels became ‘Patels Tours and travels Pvt. Ltd’. This change in the business proposition ensured that the business’ presence was felt all over India and not just in Gujarat.   

Patel Tours & Travels’ Journey With PayUmoney 

“The best services include always responsive for any query, time bound settlements, all the transparency you expect from a vendor.”

Encouraging cashless transactions and e-ticketing in India, Patel tours and travels collaborated with a payment gateway to smoothen the customer payment process. But Meghjibhai recalls a cumbersome and not-so-nice experience with one of the payment gateways he chose earlier. While on a search for a trustworthy and reliable payment gateway, he came across PayUmoney payment gateway. He quickly browsed through the payment gateway’s site and realized that PayUmoney is exaclty what he was looking for! Thereon, collecting online payments from customers has been a very successful and satisfying experience. 

Patel Tours & Travels Future  

Starting from 2 buses to present a fleet of 240+ buses, they plan to add and experiment various online features which makes it easy to operate across the length and breath of India. To make this dream come true, Patel tours & travels joined hands with market giants like RedBus and the likes to serve the customers better.  

Owning an online business may or may not be a big deal today, but enabling customers to pay easily and safely is always the highest protocol for any business. What are you waiting for? Become one with PayUmoney payment gateway and grow your business beyond possibilities! Share your story with us and inspire a million. SignUp with PayUmoney now.

Recommended Good Reads

Royal Brothers’ Journey With PayUmoney Payment Gateway

Events High’s Journey With India’s Leading Payment Gateway

Pikkol’s Journey with India’s Leading Payment Gateway

The post Patel Tours And Travels Journey With PayUmoney Payment Gateway appeared first on PayU Blog.

We received lots of appreciation and acceptance for our first two merchant stories, the latest one being about Events high, from our readers. Starting a company right from the scratch is a challenge by itself. Like almost all aspiring young souls, Abhishek too had the ambition to study MBA after his graduation. But who knew that he would own a super-duper motorcycle rental online startup in India and overseas! Here’s a closer look at how Royal Brothers accelerated all the challenges and vroomed on the success journey.   

The Making of Royal Brothers 

A successful business is built by people and not by money. We are glad to have found the right people to manage our online finances 🙂 

“From today onwards, there is no turning back,” said Abhishek Chandrashekhar’s college professor Manjunath. Abhishek reminisces a memory, as fresh as yesterday, from his college day when his professor approached him with a startup plan for bike rentals in a canteen. The founder of RoyalBrothers (RB), initially targeted ZoomCars as RB’s benchmark.    

In July 2015, South India’s first ever authorized & officially licensed bike rental company came into being in July 2015. RB was driven by a very focused and strong team, who soon launched its operation in various locations of Southern India. Fast forward to 2017, RB defined itself exceptionally socially by picking up the most sensitive topic in the industry – speed limits for the youth.

Challenges Royal Brothers Faced 

With zero knowledge about the industry you are venturing into, its but natural that everything seems like a challenge. Right from understanding bikes, how rentals work to increase sales and more, RB team had to study it all! Abhishek clearly recollects the biggest hurdle they faced – to get an official nod from the RTO and other dignitaries to run the self-ride motorcycle rental business. thus rendering to ample of delays in the process.  

Abhishek Chandrashekhar (L), Professor Manjunath riding a Royal Brothers motorcycle (Top right) and Team RB (bottom right)

Just when they didn’t understand how to get the business up and running, came the shining light in their dark tunnel, an IAS officer from Andhra Region. The officer helped RB heavily as he was quite impressed with the business idea. However, with utmost commitment and patience, the path seemed clearer and journey went on.

Royal Brothers & PayUmoney Payment Gateway 

“At PayUmoney we were treated no different just because we were a small vendor. This trust created stickiness towards PayU”  

Initially, payments via NEFT were accepted by royalbrothers.in. But as the company grew roaring heights, they started accepting online payments only. This transformation from NEFT to online payments was made possible by PayUmoney’s deep tech solutions and integration support. With payments comes trust and with trust comes PayUmoney payment gateway!  

Abhishek feels that the shortest turn around time period to address grievances is one of the strong reasons for, Royal brothers to integrate with the best payment gateway of India. He observes the business scaling up progressively, ever since they partnered with PayUmoney payment gateway.

Royal Brothers’ Future

Their aim to spread deep and wide in the Indian regions. They also aspire to grow large in the international markets. Royal brothers’ have pinned their hopes high on 2020 to become largest motorcycle rental company internationally!

Royal Brothers always want to give the best to its customers, be it with choicest rental motorcycles or the online payments experience. What are you waiting for? Have an online business? Then become one with PayUmoney payment gateway and let it shine! Share your story with us and inspire a million. SignUp with PayUmoney now.

The post Royal Brothers’ Journey With PayUmoney Payment Gateway appeared first on PayU Blog.

After receiving an overwhelming response to our first ever merchant story on Pikkol, we present to you our second edition. This particular merchant faced millions of hardships to reach its destination. But, like a silver lining in the dark cloud, it shines brilliantly today like never before! Here’s presenting the inspiring story of our super merchant – Events High.  

The Making of Events High 

Nikesh Garera and Arvind Batra co-founders of Events High have a strong background and knowledge of technology. Their keen interest in events pushed them to attend many events, subscribe to endless newsletters, Facebook pages and keep a constant check other sites who regularly hosted events. But, Nikesh and Arvind would often miss out on the most important events happening around.  

“PayUmoney delivers on its promise of being a robust and quick to activate payment gateway. It outperforms to firmly support its merchants” 

Upon analyzing the event industry, they learned that there are around 1000 odd events that take place each week in Bangalore and the likes. Thus, they decided to put their tech knowledge to a better use. They discovered and designed a unique web-based platform where people from all shades of interests, social circles, schedules, and geographies can surf for various events and enroll for the best one.   

Challenges Events High Faced 

Unlike products, events are transient and unlike movies, the variety is very large. 

Attending an event is a very personalized experience. So, it is very important for Events High to ensure that they have the right events. Hence, getting all the minuscule details to help people to discover a perfect event for themselves poses a constant challenge for the co-founder duo.  

Nikesh Garera and Arvind Batra co-founders of Events High

They make sure that new innovations, features, and benefits are incorporated to curb the challenges to the T. For example, creating unique templates for event organizers to provide information such as ‘kids friendly’ or ‘parking lot available’ to their users. Facing challenges is an ongoing process and so getting over them is a work in progress.   

To sharpen their services all the more, after each event Events High makes a point to collect valuable feedback and reviews from their attendees. They then map these reviews to the event organizers and performing artists. In addition to this, they have set up an in-house team who skims and scans through a bunch of events. This team then picks an offbeat event and scrolls it to the top. The practice has been inculcated so that the users don’t miss out on anything.  

Events High & PayUmoney Payment Gateway 

“With PayU, not only the experience became smoother but our drop-offs reduced as well. Additionally, whenever we needed support, be it in tracking refunds or in trying out new ideas, we have always found a great partner in the PayUmoney team.” 

Nikesh and Arvind used and experienced many payment gateways in India but always faced some or the other issue. Finally, they found their assured payment gateway partner in PayUmoney. All the event tickets purchased via Events High are processed by PayUmoney by default.

Events High’s Future  

‘Growth’ is the mantra of every startup. The team at Events High added another feather to their hat reaching out to a total of 12 Indian cities. The team’s main intention to support their users choose the best event to enjoy and socialize comes to life when they say, “our plan is to expand our userbase nationally and internationally”.  

PayUmoney payment gateway has been a backbone of Events High when it comes to payment experience and successful transactions. What are you waiting for? If you are an existing PayUmoney merchant comment below to get featured. If you are not a part of the payment gateway, Create PayUmoney Account now and get featured in our upcoming series!

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