Critical Stakeholders for Online Payments

Following are the players involved in an online payment transaction:

• The Customer begins with purchasing a product or service. A customer initiates the payment process.
• The Merchant is the provider of goods or services against receipt of payment from the customer.
• The Issuing Bank is the bank hosting the customer’s bank account. Usually, the issuing bank provides the customer with a payment card, and when any transaction is undertaken, the issuing bank settles the payment with the acquiring bank.
• The Acquiring Bank hosts the merchant’s bank account. The acquiring bank receives the payment initiated by the customer to the merchant.

A Typical Payment Process

The following is the payment process in case of an online transaction:

• A customer buys a product or service and initiates the payment.
• The payment gets processed.
• The issuing bank deducts the payment amount from the customer’s bank account.
• The acquiring bank transfers the money to the merchant’s bank account.

The Inside Story!

While the above process seems quick and simple, it’s not that straightforward. A lot happens after a customer initiates the transaction and the merchant receives the payment. Here, the payment gateway and the payment processor come into the picture. Let’s understand the payment gateway and payment processor and why they are intricate in an online payment transaction.

What is a Payment Gateway?

The payment gateway is similar to a credit card terminal used for the point-of-sale transaction. However, it is designed specifically for online payment transactions, more commonly known as Card Not Present (CNP). The payment gateway is the last checkpoint where a customer enters the payment details of their purchase.

How Does a Payment Gateway Work?

After a customer finalises the product and proceeds for payment, they enter the credentials for the cost. The payment gateway encrypts the customer’s details and sends them to the issuing bank. Here, the data is decrypted in the format usable by the issuing bank, where it authenticates the details submitted by the customer. Once the details are verified, the payment processor delivers the information using secure encryption. The most commonly used encryption is Secure Socket Layer (SSL).

What is a Payment Processor?

A payment processor works at the back-end, communicating the transaction details between the customer, merchant, issuing bank, acquiring bank, and the payment gateway.

How Does the Payment Gateway Work?

The payment gateway sends a customer’s encrypted data to the acquiring bank. The acquiring bank then issues a request to the issuing bank to verify the account holder’s/cardholder’s identity and the transaction’s validity. The issuing bank communicates the transaction’s approval or denial to the acquiring bank, further directed towards the payment gateway.

The payment gateway intimates the customer of the transaction’s approval or denial. If the transaction is approved, the customer proceeds with the checkout process, completing the transaction. Once the transaction is finalised, the payment processor sends the information to the issuing bank to transfer the funds to the acquiring bank in the merchant’s account.

Payment Gateway and Payment Processor – Difference

We understood payment gateway vs payment processor vs merchant account. It is pertinent to note that though the payment gateway and the payment processor sound similar, they both are entirely different. Following are the major differences between the payment gateway and payment processor:

Whether both Payment Gateway and Payment Processor Required?

Most people ask whether both payment gateway and payment processor for businesses are required. In the case of offline transactions that take place in brick-and-mortar stores, only a payment processor is required as credit card terminals act as a payment gateway. They authenticate the card with the help of EMV chips, while the payment processor takes care of the back-end of the transaction.

However, both a payment gateway and a payment processor are required for online payment transactions. A payment gateway acts as the beginning and the end of a transaction. From being the last point where the customer enters the payment details to communicating the transaction’s acceptance or denial is the role of the payment gateway. It authenticates the details without the use of EMV chips. Here also, the payment processor is responsible for taking care of the back-end of the transaction.

Nowadays, payment gateway technology has evolved with the changing landscape.

Modern payment gateways can also handle payment processing across many more channels and devices apart from e-commerce transactions. Once integrated with third-party CRM and ERP software, it can remove the need to manually capture the payment and sales data.

How does PayU Transform the Payment Landscape?

PayU caters to the payment needs of both online and offline businesses. It ensures the best transaction success rate, easy gateway integration with your website or mobile phone, a 24*7 running gateway with no downtime, and great value for money. Further, the BharatQR setup ensures payment acceptance through all payment modes.

Whether you are a freelancer, enterprise, or startup having an omnichannel presence, PayU is the solution to all your payment needs.

FAQs

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